Privacy Policy

This website belongs to Batur Volcano Guest House & Villa, Jl. Pendakian Gn. Batur, Batur Tengah, Kintamani, Bangli, Bali 80652, Indonesia. You can reach us on WhatsApp or by phone at 0812-4625-447.

The website has no user accounts and does not store form entries on a server. When you use an enquiry form, your details (dates, number of guests, trek interest, name, phone number and notes) are put into a WhatsApp message on your own device. Nothing is sent until you press send in WhatsApp.

Once you send that message, we receive it through WhatsApp and use it to answer your enquiry and, if you book, to manage your stay.

We use one essential cookie to remember your cookie choice. Analytics and the embedded Google Map only load if you allow them. See the Cookie Policy for details. You can change your choice at any time through Cookie Settings in the footer.

• WhatsApp (Meta) delivers the messages you choose to send. Its own privacy policy applies.
• Vercel hosts this website and, with your consent, provides cookieless page-view statistics.
• Google provides the embedded map, only if you allow marketing and embeds.

We do not sell your personal information.

We keep enquiry messages only as long as needed to answer you, manage a booking and meet legal obligations.

You can ask us to see, correct or delete the personal information we hold about you by contacting us on 0812-4625-447. You can also withdraw cookie consent at any time.

We may update this policy. The date at the top shows the latest version.